Inside Sales Representative

TL;DR

Inside Sales Representative: Serving as the initial contact for potential customers interested in high-speed internet and mobile services, guiding them through inquiries and sign-up with an accent on achieving sales quotas and delivering exceptional customer experience. Focus on educating customers, building rapport, and proactively following up on leads to drive service adoption.

Location: This is a full-time remote position. Candidates must be based in North America and able to work Eastern Time Zone hours.

Salary: $44,000-$48,000 USD (for US residents) or $42,000-$45,000 CAD (for Canadian residents) annually, plus commission.

Company

Ting Internet, part of hirify.global, is a leading fiber Internet provider in the United States, committed to a people-first philosophy and supporting the open Internet.

What you will do

• Achieve monthly sales goals and performance metrics through effective inbound sales.
• Deliver exceptional customer experience, addressing questions and concerns with a friendly attitude.
• Promptly answer incoming calls and live chats, providing clear information about products, pricing, and promotions.
• Assist customers in selecting plans, placing orders, and coordinating installation appointments.
• Thoroughly update lead status, customer records, and interaction notes in the CRM.
• Make outbound follow-up calls and/or send emails to sales leads.

Requirements

• 2+ years of experience in an inside sales or similar customer-facing sales role (telecommunications, retail, or B2B preferred).
• Demonstrated success in meeting or exceeding sales targets or quotas.
• High school diploma or equivalent.
• Excellent interpersonal, verbal, and written communication skills.
• Tech-savvy and comfortable using CRMs (e.g., Amazon Connect, HubSpot) and Google Workspace.
• Must be based in North America and able to work Eastern Time Zone hours.
• Reliable high-speed internet connection and a quiet, distraction-free home office workspace.

Culture & Benefits

• People-first philosophy rooted in respect, trust, and flexibility.
• Work from a home office setting with necessary software and tools provided.
• Commitment to protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.
• Inclusive environment, celebrating diversity across various characteristics.
• Reasonable accommodation provided for individuals with disabilities during the application and employment process.