Engineering Manager, Phones

TL;DR

Engineering Manager (AI, Telephony): Leading a team to build and optimize hirify.global's cloud phone system, integrating it with an AI platform to convert leads and drive customer retention. Focus on developing production-grade voice infrastructure with real-time performance requirements and shipping AI-driven features like call-to-text switching and missed call automation.

Location: Onsite in Lehi, Utah, USA

Company

hirify.global brings AI Employees to local businesses, capturing and converting leads 24/7, and has rapidly scaled its AI Agent ARR.

What you will do

• Drive the full lifecycle of the Phones product from requirements to production support.
• Contribute code to production systems and actively participate in architecture and technical decisions.
• Lead a team of senior engineers to deliver core PBX functionality and AI-powered features.
• Balance innovation and stability, ensuring enterprise-grade reliability for voice infrastructure.

Requirements

• 2+ years of engineering management experience with hands-on technical leadership.
• 7+ years of hands-on software engineering experience building distributed systems with a focus on reliability and performance.
• Experience building and scaling real-time systems with strict uptime and performance standards.
• Proven ability to lead high-performing teams in a fast-paced environment.
• Strong communication skills and a collaborative mindset.

Nice to have

• Experience with VoIP/telephony (SIP, WebRTC), real-time media processing, speech-to-text systems, call analytics, or building communication platforms.

Culture & Benefits

• Open and transparent culture.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits, 401k Plan with company matching.
• Paid maternity and paternity leave, fertility benefits.
• Stellar HQ (Utah) gym with coaches and classes.
• Onsite HQ (Utah) child care center, subsidized for employees.