CX Operations Coordinator

TL;DR

CX Operations Coordinator: Partnering with CS leadership to optimize and document workflows, manage onboarding, and support key initiatives for Customer Success operations with an accent on process improvement, enablement, and cross-functional alignment. Focus on driving continuous improvement in efficiency, clarity, and consistency across CS roles and related departments.

Location: Hybrid, Toronto Office required

Salary: 70,000–80,000 CAD per year

Company

hirify.global is a key player in Intelligent Network Operations, disrupting the market with foundational core services and predictive network understanding.

What you will do

• Partner with CS leadership to map current workflows, identify friction points, and recommend improvements for efficiency.
• Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles.
• Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools and workflows.
• Coordinate learning pathways, ramp plans, and ongoing enablement in partnership with CS Leaders.
• Support key CS-wide initiatives such as new tool launches, process redesigns, and efficiency programs.
• Act as a process connector between CS and cross-functional teams like Sales, Marketing, and Product.

Requirements

• 2+ years of experience in Customer Success Operations, Enablement, CX, or Program Management.
• Strong understanding of CS processes, team structures, and tool ecosystems.
• Excellent process-mapping and organizational skills to bring clarity to evolving areas.
• Experience rolling out new tools, systems, or operational workflows.
• Strong communication skills with the ability to present process changes clearly and actionably.
• Prior experience enabling customer-facing teams and aligning cross-functional stakeholders.

Culture & Benefits

• Award-winning culture, certified as a "Great Place to Work".
• Recognized as one of Canada's top workplaces in Technology, Today's Youth and Women, and Mental Health and Inclusion.
• Comprehensive benefits encompassing health, financial well-being, and overall wellness.
• Professional Development Budget and dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account and Employee Recognition Program.
• Fosters values such as transparency, curiosity, respect, and the pursuit of enjoyment.