Customer Success Manager - Elite (Licensing)

TL;DR

Customer Success Manager - Elite (Licensing): Leading customer retention and engagement within the licensing business across North America, developing strong relationships and acting as a trusted partner. Focus on consultative client engagement, identifying opportunities, and driving product adoption and consumption to meet monthly, quarterly, and annual targets.

Location: This is a hybrid role requiring in-office presence three days a week in Lincoln, NE, or within commuting distance of our offices in Lincoln or Omaha, NE.

Salary: Base Salary Range $42,000 - $72,000 USD

Company

hirify.global helps teams worldwide improve their game through products that simplify video capture, data analysis, and highlight sharing for coaches and athletes.

What you will do

• Lead customer retention and engagement for the licensing business in North America (Canada, USA).
• Develop strong customer relationships and become a trusted partner by maximizing their journey with hirify.global.
• Work in a consultative manner to understand client needs, educate them, and carry out engagement and commercial activities.
• Achieve monthly, quarterly, and annual targets by running meetings, identifying opportunities, and driving adoption and consumption.

Requirements

• Three or more years of proven sales experience.
• Experience using a CRM like Salesforce and a disciplined approach to engaging partners.
• Ability to establish relationships, understand client goals, and sell suitable solutions.
• Proficiency in handling a high volume of clients.
• Strong background and understanding of soccer, through playing, coaching, or prior work experience.
• Excellent written and verbal communication skills, including the ability to explain technical details of products.

Nice to have

• Passion for sports and technology.
• A robust professional network within the data-focused market.
• Knowledge of SaaS industry best practices in the CSM function.
• A degree is preferred.

Culture & Benefits

• Flexible work policy, including flexible vacation time, company-wide holidays, and meeting-free days.
• Autonomous work environment with trust and support from the team.
• Emphasis on career growth with resources for professional development.
• Equipped offices and provided tech stack for remote work.
• Support for mental and physical health through an Employee Assistance Program and fitness partners.
• Comprehensive medical insurance coverage for employees and dependents, including vision, dental, fertility, and family-forming benefits.
• 401(K) match up to 4% of contributions.