Associate Customer Success Manager

TL;DR

Associate Customer Success Manager: Providing support and building relationships with educators and administrators to ensure successful adoption and engagement with educational SaaS solutions with an accent on onboarding, issue resolution, and usage monitoring. Focus on maintaining CRM documentation, collaborating with internal teams, and identifying recurring issues to improve customer experience.

Location: Remote (US) with location preference in Florida. Requires 30-50% travel.

Salary: $70,000 USD – $80,000 USD

Company

hirify.global is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success.

What you will do

• Act as the first line of communication for customer inquiries, providing timely and accurate support.
• Build strong working relationships with educators, administrators, and program leaders.
• Conduct routine customer outreach to support adoption, usage, and engagement.
• Assist with onboarding processes, coordinating setup, and supporting training sessions.
• Log, track, and resolve customer issues, ensuring smooth handoffs to technical teams.
• Monitor customer usage data and contribute to customer health reporting.

Requirements

• Excellent active listening and communication skills.
• Experience implementing cloud-based platform products.
• 1-2 years experience preferred in K-12 school district instructional roles.
• Strong demonstrated service-delivery experience with educational SaaS solutions.
• Highly organized, self-directed, and process-orientated.
• Ability and willingness to travel 30-40% average and up to 50% during peak, back-to-school periods.

Culture & Benefits

• 90% of employee health and welfare benefits premiums covered, 65% of dependent benefits premiums.
• A 401(k) program with employer match.
• 15 paid vacation days (increases to 20 days on 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year.
• Flexible work culture with 2+ days in office (hybrid) or 100% fully remote options available for most positions.

Hiring process

• Communication will come solely from official hirify.global email addresses (@aofl.com) or verified LinkedIn Recruiter accounts.
• Interviews are conducted via phone, in person, or Zoom, never through messaging apps.
• Job offers are communicated verbally and followed by written documentation via Docusign.