Director of Customer Success, EMEA Strategic

TL;DR

Director of Customer Success (SaaS): Leading and evolving customer success for key EMEA accounts, focusing on strategic partnerships, outcome ownership, and operational excellence. Focus on driving retention, demonstrating ROI, and mitigating churn for global enterprise clients.

Location: Hybrid in Dublin, Ireland (on-site Wednesday and Thursday, remote Mon/Tue/Fri) or Remote from the United Kingdom.

Company

hirify.global provides a learning platform dedicated to accelerating technology skills in areas crucial to innovation like AI, cloud, and software development.

What you will do

• Instill a culture of operational excellence and execution in strategic accounts.
• Lead and coach a team of senior strategic CSMs.
• Develop direct C-Suite relationships and provide executive sponsorship.
• Own predictive risk management and identify growth opportunities.

Requirements

• 10+ years of progressive experience in Customer Success, Consulting, or Account Management, with significant experience leading teams in large Enterprise/Global space across EMEA.
• Deep understanding of the SaaS ecosystem, particularly in areas like Cloud, AI, or Software Development.
• Proficiency in consultative frameworks and operational tools like Salesforce/Gainsight.
• Hybrid Work Model: Applicants located within 50 km of our Dublin office should expect to work on-site Wednesday and Thursday, with remote flexibility on Mondays, Tuesdays and Fridays.
• Travel: Up to 40% depending on business needs.

Culture & Benefits

• Blended workplace with remote and hybrid setups.
• Mission-driven with a strong commitment to diversity and belonging.
• Culture of trust, autonomy, and collaboration.
• Focus on lifelong learning and team member growth.
• Competitive compensation, medical coverage, unlimited PTO, wellness reimbursements, and professional development funds.