Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Ensuring customer success and satisfaction for strategic enterprise clients, guiding them through the product lifecycle from onboarding to renewal, upsell, and cross-sell. Focus on developing success plans, acting as the voice of the customer for product feedback, and leading training sessions to maximize product impact and adoption.

Location: USA based, specifically in the Eastern or Central Time Zone. This role is hybrid in Hoboken, NJ, requiring onsite work some days per week if residing within 45 miles of an office.

Salary: $110,000–$150,000

Company

hirify.global is a rapidly growing cybersecurity company dedicated to being a great place to work, recognized for its purpose, growth, and balance in employee experience.

What you will do

• Design and execute success plans for a book of strategic enterprise customers throughout their entire lifecycle (onboarding, implementation, upsell, cross-sell, renewal).
• Achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer, gathering insights and providing feedback to product development teams.
• Lead training sessions to ensure effective product utilization and concrete impact on customer operations.
• Monitor recordkeeping to ensure accurate customer information is captured for personalized interactions.
• Develop and execute programs for ongoing customer development, including health checks and product upgrades.

Requirements

• 5+ years of experience as a Customer Success Manager, technical account manager, or similar customer-facing role in a Cybersecurity SaaS solutions company.
• Aptitude for understanding hirify.global solutions and related Microsoft technologies, including Active Directory and Entra.
• Experience working with and presenting to C-level Executives.
• Ability to understand and explain technical cybersecurity data.
• Excellent communication and project management skills.
• Proactive in building strong customer relationships and anticipating needs.

Nice to have

• Experience with Salesforce (SFDC) and Active Directory.

Culture & Benefits

• Be part of a global team at the forefront of cybersecurity innovation.
• Work in a culture that values curiosity, integrity, and initiative.
• Opportunities for growth and challenges balanced with work-life.
• Hybrid work model for candidates within 45 miles of an office.
• Equal opportunity employer with reasonable accommodation support.