Associate Staff Engineer, Axway Support Lead (Pharmacovigilance)

TL;DR

Associate Staff Engineer (Axway Support Lead): Managing Axway platform operations and troubleshooting file transfer and integration failures. Focus on ensuring high availability, SLA adherence, and operational stability in production environments.

Location: Service Region: South Asia

Company

hirify.global is a Digital Product Engineering company that builds products, services, and experiences.

What you will do

• Manage Axway platform operations, including monitoring, alerts, and job failures.
• Troubleshoot and resolve file transfer and integration failures.
• Handle incident management, service requests, and problem management through ServiceNow.
• Perform root cause analysis and implement corrective and preventive actions.
• Coordinate with internal teams, vendors, and external partners for issue resolution.
• Maintain and update operational documentation and support audit activities.

Requirements

• Total experience 5+ years.
• Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway).
• Strong understanding of integration protocols and end-to-end troubleshooting.
• Experience in production support within SLA-driven environments.
• Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).
• Familiarity with GxP / CSV environments.
• Excellent client-facing communication, stakeholder management, and leadership skills.

Culture & Benefits

• Dynamic and non-hierarchical work culture.