Technical Success Manager (Chatbot/WhatsApp)

TL;DR

Technical Success Manager (Chatbot): Supporting high-value enterprise customers in LATAM with an accent on WhatsApp & RCS chatbot solutions, ensuring strong alignment with META’s business ecosystem and API-driven integrations. Focus on smooth onboarding, adoption, and growth of key projects, while proactively strengthening customer relationships and unlocking new opportunities.

Location: Must be based in Mexico

Company

hirify.global is Europe’s leading mobile messaging and CPaaS provider, powering communication that keeps everyday life moving.

What you will do

• Act as the dedicated Technical Success Manager for strategic enterprise accounts in LATAM.
• Lead the onboarding, rollout, and adoption of large-scale projects, ensuring smooth implementation and timely user training.
• Support customers in building, deploying, and optimizing WhatsApp chatbot solutions and conversational engagement strategies.
• Advise customers on WhatsApp Business Platform setup, guiding them through API integrations.
• Monitor customer health, including API performance, messaging KPIs, and platform quality metrics.
• Identify growth opportunities by building long-term customer relationships and expanding channel adoption.

Requirements

• Solid background in customer success, customer care, or account management.
• Proven experience with chatbot platforms and conversational technologies.
• Strong hands-on experience with the WhatsApp Business Platform and API integrations.
• Ability to translate business requirements into technical integration guidance and solution design.
• Strong stakeholder management and relationship-building skills.
• Native Spanish speaker and fluent in English.

Nice to have

• Experience supporting enterprise-level customers in large-scale digital transformation projects.
• Strong understanding of conversational design principles, automation logic, and workflow optimization.
• Analytical mindset with the ability to interpret performance data and recommend optimization strategies.

Culture & Benefits

• Thrive in a dynamic, global, and fast-paced environment.
• Passionate about mobile messaging and digital innovation.
• Committed to creating a fair, respectful, and empowering environment for all.