Customer Success Manager (Spanish)

TL;DR

Customer Success Manager (Fintech): Maintaining service KPIs and managing customer relationships in the payments industry with an accent on handling complaints, analyzing service data, and improving customer service processes. Focus on ensuring effective information flow between stakeholders and clients while driving a culture of efficient delivery.

Location: Hybrid, based in Warsaw, Poland

Company

hirify.global is a global leader in payments technology, shaping how the world pays and gets paid for millions of businesses worldwide.

What you will do

• Maintain service KPIs and oversee existing service contracts with assigned customers.
• Handle customer complaints, major incidents, and provide help and advice on products/services.
• Keep accurate records of customer interactions and analyze data to determine service levels.
• Develop feedback and complaint procedures, as well as customer service policies and standards.
• Ensure effective information flow between internal stakeholders and clients.
• Control and continuously improve operation management processes (Incidents, Requests, Changes, Problems, Releases, Service Level Control).

Requirements

• University degree in Administrative, ADE, Economics, or similar careers.
• Minimum of 5 years of working experience in a similar position.
• Experience in the payments industry.
• English language minimum level B2 (C1 preferred).
• Strong analytical skills and advanced reporting.
• Experience with Salesforce application and Microsoft Office tools.
• Willingness and ability to travel.

Nice to have

• Spanish or other European languages.
• Project management experience.

Culture & Benefits

• Private medical & life insurance.
• MyBenefit Platform and holiday allowance.
• Referral program.
• Public transportation allowance and meal allowance.
• Annual bonus.
• Opportunity to work with ambitious colleagues from around the world and make a real impact.