Senior Design Manager (AI Private Banker)

TL;DR

Senior Design Manager (AI Private Banker): Leading a team crafting the next evolution of hirify.global, an AI-powered private banker, shaping how customers interact with the AI advisor and ensuring alignment with hirify.global’s next-generation unified app experience. Focus on defining the design vision, systems, cultural anchors, and rituals that make the product feel unmistakably hirify.global.

Location: Hybrid, must be in Palo Alto, USA, 2-3 times per week.

Company

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia.

What you will do

• Lead and inspire a multidisciplinary team of product designers and content designers working on the AI experience.
• Define and evolve the design north star for the private banker across all touchpoints.
• Partner with product, data science, and engineering to translate AI capabilities into trusted human experiences.
• Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
• Coach and grow the team, helping them balance craft excellence with experimentation and speed.
• Drive cross-functional alignment, ensuring the design voice stays consistent.

Requirements

• You’ve built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
• You think systemically but care deeply about detail and tone.
• You’re a natural coach and know how to elevate others’ craft and clarity.
• You balance strategic thinking with the ability to dive deep into design problems.
• You’re comfortable working with uncertainty and helping teams find structure in emerging spaces.
• You advocate for human values in AI — fairness, clarity, empathy — as design principles.

Culture & Benefits

• Opportunity of earning equity at Nu.
• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Extended maternity and paternity leaves.
• Access to learning platforms and language learning programs.
• 401K, Health Saving Account and Flexible Spending Account.