Growth Account Executive (AI)

TL;DR

Growth Account Executive (AI): Identifying and executing upsell and cross-sell opportunities within existing SMB customer base, focusing on understanding customer needs and presenting upgrade opportunities. Focus on data-driven insights to optimize expansion strategies and relaying customer feedback to the Product team for future developments.

Location: Remote - Canada

Salary: CA$115K – CA$125K

Company

hirify.global is an AI copilot for transactional lawyers that works directly inside Microsoft Word.

What you will do

• Identify and execute upsell and cross-sell opportunities by analyzing customer usage and engagement data.
• Conduct discovery and expansion calls to uncover customer needs and align them with higher-tier plans.
• Maintain and enhance customer relationships to ensure long-term value and account expansion.
• Develop and implement automation playbooks that trigger expansion opportunities based on customer activity.
• Consistently meet or exceed expansion revenue targets and contribute to the overall sales team’s success.
• Collaborate cross-functionally to continuously refine and improve the expansion playbook.

Requirements

• 2+ years of quota-carrying sales experience, ideally in SaaS or B2B environments with a focus on expansion sales, upselling, or account growth.
• Strong ability to identify and act on customer pain points to position relevant solutions.
• Data-driven mindset with experience analyzing customer behavior, product usage, and engagement metrics to drive expansion.
• Self-starter who thrives in a fast-paced, unstructured environment and is comfortable iterating on strategies.
• Excellent communication and persuasion skills, with the ability to present compelling value propositions and handle objections.
• Passion for AI-driven technology and excitement about revolutionizing the legal industry.

Culture & Benefits

• Embrace autonomy and accountability in a flexible work environment.
• Access company-paid group benefits for you and your family, with $1,000 towards mental health support.
• Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year.
• Enjoy monthly paid meals and an annual wellness allowance to support your well-being.
• Receive competitive stock option grants as a pivotal early employee.