Customer Success Manager (Saas)

TL;DR

Customer Success Manager (SaaS): Driving success for mid-market and enterprise clients by building strong relationships, leading onboarding, and demonstrating the ROI of hirify.global's platform with an accent on managing objections and identifying growth opportunities. Focus on analyzing usage data, delivering tailored presentations, and collaborating with support and product teams to resolve technical issues.

Location: Remote - Canada

Salary: CA$95K – CA$115K

Company

hirify.global is the most comprehensive AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision.

What you will do

• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining high GRR.
• Build strong relationships with key stakeholders to drive satisfaction and loyalty.
• Lead onboarding and training for new customers, ensuring effective adoption of the platform.
• Conduct regular business reviews, sharing insights and identifying growth opportunities.
• Troubleshoot technical issues, collaborating with support and product teams to resolve them.

Requirements

• 3+ years of customer success, account management, or sales experience in a SaaS startup.
• Proven success managing mid-market and enterprise accounts.
• Strong sales acumen and objection-handling skills.
• Excellent communication and relationship-building abilities.
• Data-savvy, able to generate insights and demonstrate ROI.
• Adaptability and independence in a fast-paced startup environment.

Nice to have

• Proficiency in tools like MixPanel for data analysis.
• Training in consultative sales methodologies (e.g., Sandler).
• Experience with legal technology or AI tools.

Culture & Benefits

• Embrace autonomy and accountability in a flexible work environment.
• Access company-paid group benefits, with support for mental health.
• Disconnect during holiday closures and take advantage of generous time off policies.
• Enjoy monthly paid meals and an annual wellness allowance.
• Receive competitive stock option grants as a pivotal early employee.