Customer Engineer

Location: Eastern U.S.

Salary: $61,000–$138,000 USD annually

Company

hirify.global is an SAP company providing a cloud-native SaaS Context Intelligence Platform that harmonizes, unifies, and governs enterprise data for applications and AI systems.

What you will do

• Resolve highly complex customer issues involving technical configuration, workflow compilation, lambda code debugging, integrations, and JSON.
• Research, reproduce, troubleshoot, and investigate technical problems through resolution.
• Attend client meetings to analyze, diagnose, and communicate solutions.
• Act as a subject matter expert on multiple product features and help maintain system health at scale.
• Collaborate with Engineering and DevOps rapid-response teams, monitor tenant-level alerts, and prevent escalations.
• Document common issues, share best practices, contribute to the knowledge base, and participate in a 24/7 on-call rotation with occasional weekend shifts.

Requirements

• Bachelor’s degree in Computer Science or an equivalent field.
• Completion of two or more internships during undergraduate or graduate studies.
• Programming experience with Python and Java, plus a solid understanding of cloud technologies.
• Strong troubleshooting, debugging, problem-solving, and analytical skills.
• Motivation to learn and adopt new technologies, demonstrated through relevant certifications.

Nice to have

• Master’s degree in Computer Science or equivalent experience.
• Experience with NoSQL databases such as Cassandra, Elasticsearch, or DynamoDB, and with distributed indexes.
• Knowledge of object-oriented programming and design, data structures, and algorithms.
• Experience with data management, master data management, analytics, and big data platforms.

Culture & Benefits

• Flexible work arrangements supported by a distributed workforce.
• Collaboration with Customer Success, Engineering, DevOps, Product Management, Sales, and Marketing.
• Opportunities to mentor customer engineers, share knowledge, and influence product improvements.
• Participation in work supporting enterprise customers and large-scale cloud-native technology.