Customer Engineer (Data Unification)

TL;DR

Customer Engineer (Data Unification): Provides expert technical support to high-value customers and partners, resolving complex issues and proactively ensuring system health. Focus on technical configuration, workflow compilation, and lambda code debug within SaaS environment at massive scale.

Location: Austin, TX (Must be based in the US)

Salary: $77,000 - $142,000 USD

Company

hirify.global’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data.

What you will do

• Handle complex technical problems including technical configuration, workflow compilation, lambda code debug, and integration.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Attend meetings with clients to analyze, troubleshoot, and diagnose problems.
• Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
• Provide input on product and service-related enhancement requests.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support.

Requirements

• Bachelor's degree in Computer Science or equivalent field of study.
• 3+ years of experience with on-premise or cloud Data Unification solutions.
• 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.

Nice to have

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.

Culture & Benefits

• hirify.global was founded on a distributed workforce and offers flexible work arrangements.
• Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.