Customer Success Specialist

TL;DR

Customer Success Specialist: Ensuring a seamless post-sales experience for customers by managing the full contract lifecycle, coordinating internal stakeholders, and supporting clients with administrative, billing, and service-related matters. Focus on contract management, customer compliance checks, accurate billing, and maintaining high customer satisfaction while safeguarding company interests.

Location: Remote, requiring alignment with CET time zone for night shifts. Opportunity to work from anywhere globally for up to 45 days per year.

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications.

What you will do

• Oversee the full cycle of contract management, from KYC coordination to invoice control.
• Collect and validate documentation required for customer compliance checks or vendor verification processes.
• Collaborate with internal teams (Sales, Product Owners, Pre-Sales, Legal) to ensure accurate and complete service descriptions aligned with customer expectations.
• Communicate proactively with clients during service order preparation to ensure full clarity on contract conditions, billing structures, and implementation steps.
• Review and validate tariffs and billing settings, and perform invoice checks to prevent discrepancies.
• Assist customers with requests related to reconciliations, invoice corrections, waivers, and service changes.

Requirements

• Experience in customer success, account management, sales operations, or billing support.
• Strong understanding of contract processes, documentation workflows, and billing procedures.
• Excellent communication and customer-facing skills.
• High level of accuracy, organizational discipline, and attention to detail.
• Ability to work cross-functionally with Sales, Legal, Finance, and Product teams.
• Problem-solving mindset with the ability to balance customer needs and company policies.
• English at B2 level minimum.
• Ability to work night shifts (12 pm - 8 pm or 2 pm - 10 pm CET).

Culture & Benefits

• Competitive compensation.
• Flexible working hours and hybrid or remote options.
• Opportunity to work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family (benefits may vary depending on location).
• Extra paid vacation and sick leave days (benefits may vary depending on location).
• Support for life’s important moments and celebrations.
• Language courses.