Technical Account Manager (Game Development)

TL;DR

Technical Account Manager (Game Development): Lead partner relationships and influence game development decisions, bridging technical and business aspects with an accent on proactive risk identification, issue resolution, and best practices promotion. Focus on building long-term collaborative relationships with technical decision-makers and championing partner feedback within PlayStation.

Company

hirify.global is a global leader in entertainment, producing PlayStation products and services including consoles, VR, and acclaimed software titles.

What you will do

• Lead partner relationships and collaborate globally to ensure consistent service.
• Bridge technical and business aspects with internal engineering and account management teams.
• Proactively identify project risks, support needs, and opportunities with assigned accounts.
• Build long-term collaborative relationships with technical decision-makers.
• Maintain ownership of accounts, prioritize, and ensure resolution of issues.
• Collect partner feedback and champion it within PlayStation.
• Recommend and promote standard methodologies to partners.
• Provide onsite support, training, and contribute to training events.

Requirements

• Engineering experience with game SDKs and understanding their content.
• Understanding of general game development pipelines.
• Excellent communication and interpersonal skills with a focus on customer support.
• Familiarity with development tools and ability to quickly learn new technical projects.
• Ability to operate with little supervision at partner sites, providing professional service.
• Willing to travel and coordinate technical expertise to solve issues.
• Undergraduate degree or equivalent industry experience.
• Proficiency in English and Korean or Japanese languages.

Nice to have

• Technical knowledge of the PlayStation platform.
• Direct console game development experience (contributed to a launched title).
• Familiarity with working with a globally distributed group.
• Experience working with external partners.

Culture & Benefits

• Inclusive environment that empowers employees and embraces diversity.
• Recognized as a global leader in entertainment.
• Encourages passion and curiosity for innovation, technology, and play.
• Fair Chance employer; considers qualified applicants with arrest/conviction records.