Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Providing proactive technical support and ensuring customer success for premium clients within the EMEA region, with an accent on onboarding, health checks, and advocating customer feedback internally. Focus on timely resolution of technical issues, creating knowledge base content, and identifying account expansion opportunities.

Location: Remote from Europe (Spain, Ireland, Romania, Italy, United Kingdom)

Company

hirify.global is a global leader in cybersecurity that protects modern organizations with the world’s most advanced AI-native platform.

What you will do

• Serve as primary technical contact and augment customer support teams in EMEA.
• Onboard new customers to the hirify.global platforms.
• Ensure customer success through proactive periodic health checks, product training, and sharing best practices.
• Serve as customer advocate with internal hirify.global stakeholders.
• Research customers’ technical issues and provide recommendations and action plans.
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal.

Requirements

• Bachelor’s Degree or equivalent experience
• Native or Fluent in English and in another European language
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
• Excellent customer service and communication skills
• Proven problem-solving skills
• Ability to travel up to 25%

Nice to have

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation
• Deep expertise in Linux and Mac platforms

Culture & Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays
• Paid parental and adoption leaves
• Professional development opportunities for all employees
• Employee Networks and geographic neighborhood groups
• Vibrant office culture with world class amenities