Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Building trusted customer relationships and managing all post-sales activities for hirify.global's AI-era data platform with an accent on technical excellence, daily account operations, and escalation management. Focus on ensuring smooth customer installations and upgrades, advocating for customer use cases, and driving continuous improvement for product adoption.

Location: Must be based in Europe, preferably London. This is a fully remote role within Europe.

Company

hirify.global is a rapidly growing data platform company that provides enterprise software infrastructure for the AI era, focusing on managing and protecting massive datasets for real-time AI training and inference.

What you will do

• Build trusted customer relationships by applying a customer-first mindset and technical expertise in VAST products.
• Respond quickly to technical support issues, coordinating internal skillsets for efficient resolution.
• Manage customer installations, upgrades, break-fix, and expansions, ensuring smooth onsite engagements.
• Lead and coordinate regular customer review meetings (weekly, monthly, quarterly).
• Understand and advocate for customer use cases, submitting feature requests and bugs to product and development teams.
• Identify opportunities for continuous improvement and full adoption of VAST products, keeping account teams informed of status and activities.

Requirements

• Strong knowledge and experience in enterprise IT infrastructure, networking, and storage.
• Working experience with common Linux system administration tasks and network configurations/troubleshooting on Linux.
• Ability to pull logs, create support bundles, and write RCAs to assist in troubleshooting.
• Ability to travel approximately 20% of the time.
• Excellent written and verbal communication and presentation skills.
• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.

Nice to have

• In-depth knowledge and hands-on experience with storage, S3, and high-performance computing.

Culture & Benefits

• Be part of a growing global and fully remote company with a team-player culture.
• Opportunity to be a key contributor at a pivotal time in the company's growth and computing history.
• Work in a customer-obsessed environment, building trust and rapport with clients.
• Self-starter environment with the ability to manage your own time and workload effectively.
• Highly organized approach to work, tracking tasks in tickets and dashboards.