Senior Technical Account Manager (Automation)

TL;DR

Senior Technical Account Manager (Automation): Guiding large companies to transform the way they work via automation, ensuring maximum business value and organizational impact from the hirify.global platform. With an accent on designing and managing the hirify.global business automation platform lifecycle, coaching customer teams, and maximizing business outcomes. Focus on proactive engagement, providing technical advisory, infrastructure planning, and continuous improvement of automation programs for strategic enterprise customers.

Location: Paris, France, with willingness to travel up to 25% for client interactions.

Company

hirify.global is committed to creating category-leading enterprise software that unleashes the transformative power of automation.

What you will do

• Take ownership of customers' technical success with the hirify.global Platform.
• Be a core member of the hirify.global account team, accountable for technical workstreams for adoption plans.
• Proactively engage and influence customers, providing embedded technical advisory and guiding automation program maturity.
• Provide hirify.global Platform infrastructure, installation, upgrade planning, assistance, and troubleshooting.
• Enable customers' technical stakeholders on hirify.global Platform best practices.
• Conduct design and code reviews for select automations and perform technical health checks.
• Collaborate with hirify.global Product Support to manage and resolve escalated support incidents.

Requirements

• Degree in Computer Science or a relevant field.
• Minimum 3 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell).
• Experience with SaaS and Cloud technologies is a benefit.
• Fluency in written and spoken English and French is required.
• Relevant work experience with progressive responsibility in customer-facing technical account management or consulting roles.
• Ability to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.
• Previous experience working with hirify.global, Automation Anywhere, Blue Prism, Pega or Nice is preferred.

Culture & Benefits

• Be part of a fast-moving, fast-thinking growth company that values curiosity, self-propulsion, generosity, and genuineness.
• Many roles allow for flexibility in when and where work gets done, with specific arrangements varying by team.
• The company prides itself on a diverse and inclusive workplace that provides equal opportunities to all persons.