Technical Account Manager Architect - APJ

TL;DR

Technical Account Manager Architect (Database/Cloud): Providing consultative support, architectural guidance, and project leadership to strategic enterprise customers of hirify.global's distributed database management system with an accent on onboarding, production launches, and escalation insights. Focus on optimizing scalable, fault-tolerant systems, resolving complex L3 support cases, and shaping product roadmap through direct customer engagement.

Location: Remote from Australia or Singapore, with required regional travel for onsite customer visits (estimated at up to 35% of the time).

Company

hirify.global is a fast-growing private cloud company recognized for its real-time analytics, data warehousing, observability, and AI workloads, with over 2,000 customers globally.

What you will do

• Work with strategic users and enterprise customers on onboarding, production launches, and Proof of Concepts (POCs).
• Provide architectural, technical, and migration guidance and assistance.
• Lead projects, escalations, and meetings to enable ongoing user and customer success.
• Take ownership and oversight of L3 Support Cases and escalations, collaborating with the L1/L2 Support team.
• Partner closely with Product Management, Engineering, and Sales to help develop the roadmap and account plans.
• Assist with hiring and mentoring new team members, and developing documentation and reference architectures.

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
• Technical breadth and depth in subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, System/Network Administration, and big data.
• Experience leading and shipping large-scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering.
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with various internal teams.
• Ability to be present and available according to scheduling and required onsite travel in a global, distributed environment.

Culture & Benefits

• Flexible, globally distributed, and remote-friendly work environment across 20 countries.
• Employer contributions towards your healthcare.
• Equity in the company (stock options) for every new team member.
• Flexible time off in the US, with generous entitlement in other countries.
• A $500 home office setup for remote employees.
• Opportunities to engage with colleagues at company-wide offsites and global gatherings.