Senior Manager, Major Programme Delivery (Telecoms/IT)

TL;DR

Senior Manager, Major Programme Delivery (Telecoms/IT): Leading the end-to-end delivery of large-scale, complex Transition & Transformation programmes across the UK public and private sectors with an accent on ensuring delivery quality, managing executive-level stakeholder escalations, and driving performance against business-critical KPIs. Focus on shaping and delivering transformation initiatives, managing delivery costs and timelines, and building strong relationships with market units and partners.

Location: Hybrid model, requiring 3 days in office in London, Manchester, Birmingham, or Bristol, United Kingdom. Must be comfortable with this arrangement.

Company

hirify.global is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers internationally across various sectors.

What you will do

• Own the end-to-end delivery quality of large-scale, complex Transition & Transformation programmes and major deals across BT Business UK.
• Lead, inspire, and develop senior programme leaders and delivery teams to foster a high-performing and inclusive culture.
• Act as the primary executive-level escalation point for customers and internal stakeholders throughout programme delivery.
• Drive performance against key KPIs, including revenue milestones, cost to serve, and Net Promoter Score.
• Manage delivery costs, total labour cost (TLC) budgets, and timelines effectively without compromising quality.
• Shape and deliver transformation initiatives to improve delivery models, customer experience, and operational efficiency.

Requirements

• Extensive senior programme leadership experience in delivering large, complex, and technical programmes within telecoms, IT, or large enterprise environments.
• Proven ability to lead and motivate large, senior teams and create an inclusive culture through coaching and role modelling.
• Strong commercial acumen and a track record of delivering programmes to time, cost, quality, and customer satisfaction targets.
• Significant experience engaging with executive-level stakeholders (internal and external), including escalation and negotiation management.
• Deep understanding of end-to-end programme delivery disciplines (governance, risk, change, planning, stakeholder, and supplier management).
• Strong knowledge of IT and telecoms solutions and implementations (e.g., MPLS, WAN/LAN, voice, network, and security technologies).
• Typically 15+ years’ industry experience, including 10+ years in programme or portfolio management roles.
• Prince2 Practitioner or PMP certification (or equivalent).
• Eligibility for UK Government Security Clearance (SC) or NPPV3 is required.

Culture & Benefits

• Attractive salary with 15% on target bonus and car allowance.
• 25 days annual leave plus bank holidays, and a pension scheme (5% employee, 10% BT).
• Private healthcare for you and your family.
• From January 2025, equal family leave (18 weeks full pay, 8 weeks half pay) for all parents.
• Enhanced women’s health support, including menopause care and cancer screenings.
• Flexible working with a 3 days in office, 2 days remote model.