Director of Field Engineering (AI)

TL;DR

Director of Field Engineering (AI): Leading and scaling technical delivery for strategic enterprise customers, owning end-to-end execution of AI agent deployments across a portfolio with an accent on building the team, playbooks, and operating system required to scale and driving launches that measurably impact customer outcomes. Focus on interfacing with senior technical stakeholders, translating requirements into delivery plans, and influencing the platform roadmap based on real enterprise needs.

Location: San Francisco, Onsite

Salary: $250,000 – $320,000 + Equity

Company

hirify.global is a leading conversational AI platform empowering brands to deliver concierge customer experiences with AI agents.

What you will do

• Lead and scale a high-performing delivery organization, owning end-to-end AI agent deployments for enterprise customers.
• Build, lead, and develop a team of Agent Builders, setting a high bar for quality, velocity, and customer outcomes.
• Drive executive-level customer engagements, defining success criteria and aligning on constraints with senior technical stakeholders.
• Create repeatable playbooks and scale mechanisms for delivery methodologies and best practices.
• Influence the platform roadmap by identifying product/platform gaps and driving prioritization with Engineering and Product leadership.

Requirements

• 10+ years of relevant experience in technical, customer-facing roles.
• 5+ years of people management experience.
• Strong technical foundation with APIs, integrations, and complex systems; able to diagnose issues and guide solution architecture.
• Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.
• Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
• Must be able to work onsite in San Francisco.

Nice to have

• Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).
• Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.
• Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.
• Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.

Culture & Benefits

• An in-office company driven by a shared commitment to excellence and velocity.
• Values: customers are everything, relentless momentum, winner’s mindset, and stronger together.
• Collaborate closely with Agent PMs, Agent Success, Engineering, and GTM leadership.
• Offers equity.