Senior Manager, UX Research (AI/SaaS)

TL;DR

Senior Manager, UX Research (AI/SaaS): Building and leading HighLevel's UX research function to integrate user insights into product strategy and execution with an accent on competitive analysis, customer journey mapping, and scaling research operations. Focus on identifying product differentiation, understanding multi-persona workflows, and translating complex findings into strategic decisions.

Location: Remote (United States)

Company

hirify.global is an AI-powered, all-in-one white-label sales & marketing platform empowering agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth for over 2 million businesses globally.

What you will do

• Define and own HighLevel’s UX research strategy across the full product lifecycle, from discovery to post-launch iteration.
• Investigate the competitive landscape to identify product differentiation opportunities and unmet needs across core SMB segments.
• Build and lead a scalable UX research team, defining roles, career paths, and hiring plans aligned to growth.
• Create repeatable systems for recruiting diverse users and running fast, pragmatic research at scale.
• Translate complex research findings into clear narratives that guide strategic product decisions and influence executive leadership.

Requirements

• 9+ total years of experience in UX research, with 4+ years leading teams.
• Proven ability to influence product strategy in complex B2B or platform products.
• Experience operating in environments with power users, multi-persona workflows, and high configuration depth.
• Track record of turning research into clear decisions and measurable outcomes.
• Strong systems thinker who understands tradeoffs between power, flexibility, and usability.
• English: B2 required.

Nice to have

• Experience in agency-led or reseller-driven products.
• Background in SaaS, CRM, marketing automation, or workflow tools.
• Familiarity with product analytics and experimentation.
• Experience building or rapidly scaling a research function from scratch.

Culture & Benefits

• Operate in a global, remote-first environment with over 1,500 team members across 15+ countries.
• Cultivate a culture where innovation thrives, ideas are celebrated, and people come first.
• Work on a platform that powers over 1.5 billion messages and helps generate over 200 million leads monthly.
• Ensure complexity is intentional and user insight becomes a strategic advantage, not a bottleneck.
• Contribute to a company that supports 2 million businesses and processes over 4 billion API hits daily.