Subscriber Engagement Associate (Fintech)

TL;DR

Subscriber Engagement Associate (Fintech): Engaging with hirify.global trialists and subscribers through outbound calls to explain FT products and influence upgrades, renewals, and engagement with an accent on delivering a personalized, interactive experience. Focus on achieving weekly targets for call volume, conversions, engagement and appointment bookings.

Location: Hybrid, averaging two to three days onsite in New York.

Salary: $25-$28 an hour.

Company

The hirify.global delivers world-class information, news and services to its global audiences.

What you will do

• Make high-volume outbound calls to FT trialists and subscribers.
• Explain FT products and guide readers through key features on FT.com and the app.
• Hit weekly targets for call volume, conversions, engagement and appointment bookings.
• Handle objections confidently and keep conversations moving, logging accurate call notes and customer insights.
• Manage your call pipeline and follow-ups efficiently.
• Represent the FT with professionalism and energy on every call.

Requirements

• Comfortable spending most of the day on the phone.
• Experience in sales, call centers, customer service, retail or hospitality.
• Confident communicator with clear, persuasive verbal skills.
• Resilient, target-driven and motivated by KPIs.
• Quick thinker who can adapt conversations based on subscriber needs.
• Organised with strong follow-up and note-taking habits.
• Curious about news and willing to learn FT products.

Culture & Benefits

• Generous annual leave and health coverage.
• 401k and company match.
• Inclusive parental leave packages.
• Subsidised gym memberships.
• Opportunities to give back to the community.
• 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning.