Senior Customer Success Engineer (Cybersecurity)

TL;DR

Senior Customer Success Engineer (Cybersecurity): Ensuring customer satisfaction and optimizing their utilization of Cyera's data security platform with an accent on customized use cases and sustained adoption. Focus on proactively resolving obstacles, advocating for customer feedback, and mentoring team members to enhance customer experience and knowledge growth.

Location: NY Metro (US)

Salary: $170,000-$190,000

Company

Cyera reinvents data security, empowering businesses to realize the full potential of their data.

What you will do

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases that align with customer goals.
• Proactively ensure customers realize the full value of their investment by driving sustained adoption of Cyera's platform.
• Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Collaborate with customers to develop joint success plans and conduct Quarterly Business Reviews.

Requirements

• Associates degree or equivalent experience required; Bachelor’s degree in Computer Science a plus.
• 12 years experience in project management.
• Proficiency in SQL, scripting languages (e.g., Python), and experience with cloud environments.
• 3+ years of hands-on experience with data and cloud technologies.
• Experience with DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred.
• Prior experience in a technical customer-facing role in a software company.

Culture & Benefits

• Ability to work remotely, with office setup reimbursement.
• Competitive salary and unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.