Senior Solutions Engineer

TL;DR

Senior Solutions Engineer: Focusing on post-sales technical partnership and long-term customer success in a strategic region. Focus on guiding architecture decisions, troubleshooting complex implementations, and translating real-world usage into actionable product feedback.

Location: Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration in Sydney, Australia

Company

hirify.global is on a mission to help developers write better software faster with performance and error monitoring tools.

What you will do

• Translate customers' pain points and objectives into implementation and onboarding plans.
• Develop best practices, educational offerings, and content around error and performance management.
• Act as a trusted advisor and subject-matter expert for customers, assisting with software engineering and monitoring best practices.
• Provide workshop-level interaction to customers to drive maturity of use and broader adoption.
• Provide feedback to the product and development teams to align hirify.global's product roadmap.

Requirements

• 5+ years as a Solutions Engineer, Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.
• Hands-on experience with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
• Possess excellent communication and presentation skills.
• Problem solver, knowledgable, and can-doer

Culture & Benefits

• Hybrid work model across global hubs.
• Encourages meaningful collaboration.
• Believes everyone should have the ability and tools to make great software.
• Strives to build a diverse team with an inclusive culture.