Customer Service Specialist

TL;DR

Customer Service Specialist: Engaging with sports fans and B2B clients to provide an optimal viewing experience through various digital and traditional channels. Focus on translating consumer needs into actions, reporting feedback, and ensuring consumer satisfaction.

Location: This role will be based in Brussels, Belgium

Company

hirify.global is a global sports streaming platform that brings ambition to life through innovation and revolutionizing the industry.

What you will do

• Engage with consumers through digital and traditional touchpoints, driving loyalty and advocacy.
• Answer questions from B2B customers regarding their hirify.global B2B license.
• Act as the primary point of contact for consumer complaints, questions about plans, and broadcast programming.
• Elaborate customer insights and reports, working closely with marketing and product teams in Belgium and the UK.
• Promote the hirify.global reputation and identify areas for consumer service improvement.
• Play an active role in process and consumer service improvement projects.

Requirements

• An impeccable writing style in NL with attention to detail.
• Good knowledge of English, capable of full communication.
• Passion for customer service and ownership of the customer experience.
• Experience managing multiple commitments to customers, staff, and operations diplomatically.
• Ability to adapt to challenges while remaining calm in a constantly changing environment.
• Willingness to receive and implement feedback.

Culture & Benefits

• Meal tickets - 7€ a day with a personal contribution of 1.09€.
• Net expense allowance.
• Group insurance (3% of gross salary).
• Hospitalization insurance (DKV).
• Home work allowance when you come by private car (max 25 Euro based upon distance in km between home -work). When coming by public transport, 100% of train costs are covered, 80% of bus / metro.
• Holiday pay and 13th month according to PC.