Head of Community and Customer Marketing (AI SaaS)

TL;DR

Head of Community and Customer Marketing (AI SaaS): Leading a team responsible for advocacy, storytelling, communities, and customer lifecycle engagement, with an accent on designing innovative value-exchange models and building public/private communities. Focus on sparking organic word-of-mouth, driving product-led insights, and leveraging customer stories to accelerate pipeline and establish market dominance.

Location: Hybrid in London, with offices also in New York, San Francisco, Toronto, and Paris.

Company

hirify.global is an AI-powered business planning and performance management platform that connects people, data, and processes in one intuitive solution, empowering teams to build, adapt, and align strategic plans in real time.

What you will do

• Design and implement innovative value-exchange models for brand advocacy.
• Build and scale private and public communities to position hirify.global at the industry's center.
• Develop a world-class engine for high-fidelity customer storytelling and peer reviews.
• Lead a high-performing team focused on excellence, accountability, and continuous experimentation.
• Contribute to global marketing strategy and execution as part of the Marketing Leadership Team.
• Partner with Sales to operationalise advocacy and accelerate deal velocity.

Requirements

• 10+ years of experience in customer marketing, advocacy, or community building within enterprise B2B tech.
• Proven track record of building advocacy and community programs from the ground up.
• Skilled at cross-functional alignment and influencing across Product, Sales, and Marketing leadership.
• Ability to measure and communicate the direct ROI of community and advocacy efforts.
• Strong point of view on effective storytelling and making complex technology narratives engaging.

Culture & Benefits

• Competitive package and stock options.
• Flexible working hours.
• Annual company offsite.
• High-end equipment.
• Remote-friendly environment (within a hybrid model).
• Culture of teamwork, ambition, action, and humility.