Senior Technical Support Engineer

TL;DR

Senior Technical Support Engineer: Providing support to customers for hirify.global’s Product Lifecycle Management (PLM) system with an accent on delivering superior-quality support services. Focus on investigating issues, addressing questions related to guidance and general best practices, and creating knowledge articles.

Location: Onsite in Munich, Germany

Company

hirify.global’s software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

What you will do

• Provide technical assistance to customers and investigate issues reported for hirify.global’s products.
• Address questions related to guidance and general best practices.
• Utilize hirify.global’s case management tool to log issues and track associated status and related activities.
• Create and publish knowledge articles for hirify.global customers and employees to reuse.
• Develop own skills and participate in continuous training programs.
• Demonstrate a willingness to be proactive and take on new challenges independently.

Requirements

• A strong capacity and desire to develop personalized customer service and communication skills.
• Experience in implementing or supporting Client-Server architecture or multi-tier applications.
• Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
• Fluent in English and German

Nice to have

• Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.)
• Experience in databases, computer networks, or operating systems.

Culture & Benefits

• Competitive salary and total compensation package.
• Opportunities to gain an ownership stake in hirify.global and share in the company’s successes.
• Benefits package that takes care of health, wealth and well-being.
• Team is passionate and committed.
• Driven by innovation and value work-life balance.