Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/Fintech): Manage and grow customer relationships post-onboarding to drive retention, product adoption, and expansion with an accent on value-focused engagement and customer satisfaction. Focus on building strong client relationships, monitoring customer health, and collaborating cross-functionally to ensure customer success and renewal.

Location: Based in Berlin or Munich, Germany

Company

hirify.global is a leader in digital identity and fraud prevention in Europe, providing AI-driven SaaS identity solutions for scalable security and compliance across multiple industries including financial services and telecommunications.

What you will do

• Build and maintain strong post-onboarding relationships with users and decision-makers
• Lead business reviews and value discussions to ensure ROI realization
• Drive product adoption through best practices and onboarding milestones
• Monitor customer health, identify risks, and implement mitigation strategies
• Collaborate with Product, Marketing, Sales, and Service Desk teams
• Support renewal cycles and provide structured reporting on customer KPIs

Requirements

• Bachelor’s degree in Business, Economics, IT, or related field preferred
• Proven experience in Customer Success, Account Management, or Consulting in SaaS, fintech, or technology
• Fluency in German and English required
• Strong communication and presentation skills with stakeholder influence
• Experience with enterprise clients and senior management engagement
• Analytical skills to interpret customer metrics and health indicators

Nice to have

• Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks

Culture & Benefits

• Access to mental health platform and 1on1 sessions
• Unlimited training via Udemy platform including certifications
• Support for remote work equipment and flexible hours
• Regular onsite gatherings and team events
• Paid special leave days and workcation possibilities