Digital Customer Success Manager (SaaS)

TL;DR

Digital Customer Success Manager (SaaS): Building and scaling the digital customer success capability for hirify.global in the MEE region with an accent on adoption, value realization, renewals, and expansion. Focus on proactively managing priority accounts, developing outcome-based success plans, and identifying early churn signals.

Location: #LI-Hybrid

Company

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

What you will do

• Support the design and implementation of a scalable Customer Success approach for hirify.global mid-market customers in the MEE region.
• Manage a high-scale book of business balancing high-impact 1:1 engagement with scalable success programs.
• Develop and execute outcome-based success plans that align SAP Signavio capabilities with customer business goals to drive measurable adoption, value realization and predictable renewals.
• Own the end-to-end journey for your portfolio, serving as a trusted advisor to customers and the definitive internal authority on their needs.
• Deploy data-driven strategies to identify early churn signals, proactively dismantling technical or organizational barriers to success.
• Act as the ‘Voice of the Customer’ distilling field insights into actionable feedback for Product and Strategy teams to shape the future roadmap.

Requirements

• A few years of experience in Customer Success, Consulting, or a similar customer-facing role in a high-growth SaaS/IT environment.
• A solid understanding of Cloud software and subscription-based business models.
• Exceptional communication and relationship-building skills, with the ability to influence and solve problems at all organizational levels.
• Demonstrated ability to manage a large volume of accounts and stakeholders efficiently.
• Business fluency in both German and English (written and verbal) is essential for success in the MEE region.

Nice to have

• Hands-on experience with Enterprise Architecture (EA), IT strategy, hirify.global, or SAP Cloud ERP is a significant advantage.
• A passion for business transformation, Artificial Intelligence, and a commitment to continuous learning in a fast-evolving tech landscape.

Culture & Benefits

• SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
• We invest in our employees to inspire confidence and help everyone realize their full potential.
• We believe in unleashing all talent and creating a better world.