Customer Success Manager (Saas/Fintech)

TL;DR

Customer Success Manager (SaaS/Fintech): Driving customer retention, product adoption, and long-term expansion through value-focused engagement. Focus on building strong relationships with users and decision-makers, ensuring ROI, and contributing to the continuous improvement of Customer Success processes.

Location: This position is based in Rennes, France.

Company

hirify.global is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world.

What you will do

• Build and maintain strong post-onboarding relationships with users and decision-makers on the customer side.
• Lead regular business reviews and value discussions to ensure customers realize ROI.
• Drive product adoption by guiding customers through best practices, onboarding milestones, and optimization opportunities.
• Monitor customer health, identify risks early, and implement mitigation strategies.
• Act as the internal voice of the customer toward Product and Marketing.
• Identify upsell and cross-sell opportunities and collaborate with Sales teams to close them.

Requirements

• Bachelor’s degree in Business, Economics, IT, or related field preferred.
• Proven experience in Customer Success, Account Management, or Consulting, ideally in a SaaS, fintech, or technology environment.
• Strong communication and presentation skills with the ability to influence stakeholders at multiple levels.
• Experience working with high-profile enterprise clients and engaging effectively with senior management.
• Excellent analytical skills with experience interpreting customer metrics, usage data, and health indicators.
• Fluency in German and English required

Nice to have

• Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks is a plus.

Culture & Benefits

• Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.