Manager, Customer Advocates

TL;DR

Manager, Customer Advocates (Sales): Managing a global chat team to meet revenue and online sales targets by providing a world-class customer experience. Focus on mentoring and coaching team members, improving sales processes, and utilizing data to drive efficiency and effectiveness.

Location: Office, Philippines

Company

hirify.global is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

• Manage a global chat team to meet revenue and online sales excellence targets while creating a world-class customer experience.
• Hire, develop, and promote representatives within the team.
• Provide feedback, enablement, and coaching to direct reports on process execution and skill development.
• Leverage data, systems, and processes to identify and implement improvements to accelerate Apollo’s Sales Assist motion.
• Oversee and ensure daily conversations are responded to and resolved in a timely manner.
• Share learnings with management and cross-functional partners to inform GTM strategy and company-wide priorities.

Requirements

• Minimum of 3 years of experience in successfully managing a team in a high-volume sales motion.
• At least 1 year of experience in a manager role.
• Proven experience in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable career-development paths.
• Expert in enabling and managing a team to use strong selling skills & sales processes.
• Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact.
• Naturally inquisitive, eager to learn, and persistent in overcoming challenges with a growth mindset.

Nice to have

• Experience in the GTM tech space.
• Skilled in managing multiple sales technologies, including Salesforce, Apollo, Gong, Zoom, Google Suite, and Spotdraft.
• Past user of Apollo or a similar GTM tool.
• Prior experience selling into the US Market.

Culture & Benefits

• Driven by a shared mission: to help customers unlock their full revenue potential.
• Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
• Collaboration is at the core—team across departments ready to help you succeed.
• Encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.