Staff Design Researcher (AI)

TL;DR

Staff Design Researcher (AI): Developing foundational insights to drive decision-making and strategy for legal AI technology products with an accent on a range of research methodologies, such as field studies, interviews, and usability testing. Focus on building canonical insights, developing evaluation programs, and communicating insights to influence stakeholders.

Location: Remote from the US or Canada, or from one of our Canadian offices. Some exceptions may apply.

Salary: $148,000 to $222,000 CAD.

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Act as a strategic research consultant who drives projects that break open new opportunities and address our most existential questions and risks.
• Build foundational, canonical insights, such as role types, jobs to be done, customer journey maps, and customer-centric metrics.
• Develop an evaluation and measurement program to understand how our experiences measure up to customer expectations.
• Drive ideas to improve products through research insights and recommendations.
• Communicate and activate insights to influence stakeholders across the organization.

Requirements

• Bachelor’s degree or equivalent practical experience.
• An ability to derive and articulate platform, framework, and design system-level insights.
• Experience conducting research in the generative AI space.
• Experience running B2B and B2B2C research, using methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing.
• Quantitative and evaluative research methods.
• Excellent written and verbal communication skills.

Nice to have

• A master’s degree or PhD.
• A quantitative background, including inferential statistics and theory testing.
• Experience not just influencing, but originating strategy.
• Experience in a range of B2B, from Small to Mid-Market to Enterprise.
• Experience applying foresight methodologies, e.g., signal/horizon scanning, scenario planning, etc.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.