Lead Solution Engineer (Ai)

TL;DR

Lead Solution Engineer (AI): Guiding customers through the technical journey with hirify.global's conversational AI platform, shaping solutions and validating feasibility. Focus on designing architectures, leading technical evaluations, and ensuring a seamless path from the initial conversation to a successful project.

Location: Dublin; London

Company

hirify.global is a fast-growing startup specializing in Generative AI and customer service solutions.

What you will do

• Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
• Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.
• Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams.
• Contribute to improving internal processes, documentation, and ways of working.
• Represent the customer voice in roadmap conversations with Product and Engineering.

Requirements

• 5+ years of experience as a Solution Engineer (or similar role) at a SaaS or enterprise technology company.
• Strong technical depth - ideally spanning APIs, cloud ecosystems, integrations, and enterprise architecture.
• Experience guiding customers through complex sales cycles.
• Ability to translate between technical detail and business outcomes with clarity and confidence.
• Fluency in English.
• A structured, calm approach to problem-solving, even in high-pressure situations.

Nice to have

• Experience in contact center or VOIP/Telephony.
• Familiarity with sales tools such as Salesforce.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Hybrid work environment – we value flexibility but believe great collaboration happens when we connect in person.

Hiring process

• Recruiter video call
• Meet your manager
• Case Study
• Peer+VP Interviews
• Bar Raiser Interview