Senior Customer Experience Program Manager (Fintech)

TL;DR

Senior Customer Experience Program Manager (Fintech): Managing operational initiatives and projects within the Customer Experience Operations division, focusing on executing strategic projects and driving positive working relationships with stakeholders. Focus on providing strategic insights, analytics, and assessment to support planning and/or delivery of projects targeted to achieve the strategic vision or roadmap.

Location: Must be based in Draper, UT or San Jose, CA, hybrid 3x per week.

Company

hirify.global is a leader in financial automation software for small and midsize businesses (SMBs).

What you will do

• Execute on projects that deliver value against CXO objectives.
• Plan, coordinate, lead and govern complex projects and deliverables that align to department goals and/or CXO organizational strategy.
• Document and track program and project results against defined milestones, measuring and reporting on key project indicators.
• Provide strategic insights, analytics, and assessment for projects and ad-hoc requests.
• Provide execution support for strategic planning and governance processes, meetings, communications, and presentations.
• Identify and mitigate project risk in partnership with project teams, escalating blockers to stakeholders.

Requirements

• Minimum 5 years of related experience.
• Demonstrated strong leadership skills, exceptional communication, and relationship building skills.
• Experience in project execution, governance, and delivery, including independently creating, implementing, and executing organizational processes.
• Managed and facilitated meetings with a variety of stakeholders and demonstrated the ability to influence/drive consensus among cross functional teams.
• Ability to manage multiple projects and priorities simultaneously.

Culture & Benefits

• 100% paid employee health, dental, and vision plans.
• HSA & FSA accounts.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.