Operations Intern

TL;DR

Operations Intern: Supporting and improving the running of services across global operations with an accent on process improvements, documentation, and cross-functional coordination. Focus on identifying and actioning improvements that reduce manual work and tracking operational metrics.

Location: Hybrid, balancing office and home settings in Amsterdam

Company

hirify.global helps IT teams easily equip their remote and global teams with all necessary IT equipment through an automated SaaS platform.

What you will do

• Support day-to-day operational workflows across services, including ticket escalations, resolution, and client coordination.
• Identify and implement process improvements to reduce manual work and enhance efficiency.
• Create and maintain clear documentation, such as SOPs, playbooks, and checklists, to support scalable operations growth.
• Support cross-functional coordination with teams like Ops, Finance, Customer Success, and Product, as well as external partners.
• Track and report operational metrics, including cycle time, SLA adherence, and error rates.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree.
• Comfortable working with data and tools like Notion and Slack.
• Tenacious and proactive with an ownership mindset.
• Inquisitive, asking good questions and learning quickly.
• Structured communicator, clear in writing and verbal updates.

Nice to have

• Interest in automation.

Culture & Benefits

• Flexibility to work in a hybrid/remote environment.
• The best working setup, with all necessary tools and equipment provided.
• A vibrant, entrepreneurial work environment that encourages innovation and growth.