Technical Support & Automation Specialist (Azure)

TL;DR

Cloud Support & Automation Engineer (Azure/Microsoft Tools): Provide advanced technical support and develop automation tools for Microsoft platforms including Azure, Entra, GitHub, and Dynamics 365 with an accent on troubleshooting complex issues and streamlining support operations. Focus on designing automation solutions, collaborating with engineering teams, and supporting global users across US time zones.

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)

Salary: $36.06 to $40.87 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to connect strategy, business solutions, products, and services to transform and grow companies.

What you will do

• Provide advanced troubleshooting and problem resolution for Microsoft technologies including Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server.
• Design and implement automation tools such as PowerShell scripts and command-line utilities to optimize support operations.
• Evaluate recurring support scenarios and propose automated solutions to reduce manual work.
• Collaborate with engineering and operations teams to transition manual processes into scalable automated systems.
• Support migration from ServiceNow to Dynamics 365 ensuring smooth data and workflow transitions.
• Maintain and expand a technical knowledge base and participate in community events and off-hours escalations.

Requirements

• Must be able to work remotely across US time zones (Pacific and Eastern).
• Hands-on experience in technical support within IT, cloud, or software environments.
• Strong experience with PowerShell and command-line scripting for automation.
• Practical knowledge of Azure administration, Entra/Azure AD, and GitHub.
• Proven ability to debug, troubleshoot, and resolve complex issues independently.
• Excellent communication skills and ability to work with technical stakeholders.

Nice to have

• Experience building or maintaining automation frameworks or workflow tools like Power Automate or Python scripting.
• Experience creating or maintaining a technical knowledge base.
• Experience working with distributed global teams and supporting developer communities.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account and 401k program.
• Competitive paid time off offerings and parental leave.
• Opportunities for professional growth and development.