Technical Support Engineering Manager (AI)

TL;DR

Technical Support Engineering Manager (AI): Leading a team of Technical Support Engineers to deliver exceptional support experiences to hirify.global users with an accent on solving complex technical challenges and leveraging learnings to build internal automations. Focus on shaping how AI-enhanced developer support operates at scale and building systems that make support world-class.

Location: In-person with cozy offices in North Beach, San Francisco and Manhattan, New York

Company

Anysphere, the team behind hirify.global, is automating coding by building the best tool for professional programmers using a combination of inventive research, design, and engineering.

What you will do

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.

Requirements

• Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• Self-starter with curiosity, creativity, and a bias for action.

Culture & Benefits

• In-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries.