Customer Success - EMEA - Southern Europe (AI)

TL;DR

Customer Success - EMEA - Southern Europe (AI): Driving adoption and commercial outcomes for hirify.global' AI platform across Southern Europe with an accent on multi-product adoption, revenue retention, and expansion. Focus on advising on best practices for deploying AI solutions, analyzing product usage, and identifying cross-sell opportunities.

Location: Remote, serving customers in Southern Europe. Candidates must be fluent in Italian or Spanish and English.

Company

hirify.global is a research and product company at the forefront of audio AI, developing models for human-like speech, text-to-speech, speech-to-text, and conversational AI.

What you will do

• Partner directly with customers across Southern Europe to drive adoption of the hirify.global platform, including core speech models, creative tools, and Agents.
• Administer onboarding and enablement tactics, advising on best practices for deploying AI across web, mobile, and backend systems.
• Analyze product usage and performance to identify friction points, unblock adoption, and help customers realize measurable value.
• Own commercial outcomes for a defined set of accounts, measured by Gross and Net Revenue Retention.
• Identify expansion opportunities, drive renewals and upsells, and collaborate with Sales, Engineering, and Customer Success leadership.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
• Fluent in Italian or Spanish and English.
• Familiarity and experience with building and deploying AI agents.
• Experience with API Integrations and navigating SDKs.
• Proven experience driving revenue outcomes, including owning a revenue quota and closing cross-sell opportunities and renewals.
• Strong communication, problem-solving, technical, and analytical skills.

Culture & Benefits

• Work in a high-velocity, autonomous, and minimal bureaucracy environment.
• Be part of a global team that prioritizes talent over location.
• Annual discretionary stipend for professional development and social travel to meet colleagues.
• Opportunity to define the trajectory of AI in an innovative culture.
• Annual company offsite (e.g., Croatia, Italy) and a monthly co-working stipend if not near main hubs.