Customer Success (AI)

TL;DR

Customer Success (AI): Driving platform adoption and managing commercial outcomes for EMEA customers, with an accent on scaling customer success motions and identifying expansion opportunities. Focus on analyzing product usage, unblocking adoption, and partnering with internal teams to turn technical success into durable revenue growth.

Location: Remote (EMEA)

Company

hirify.global is a research and product company defining the frontier of audio AI, valued at $6.6 billion, whose mission is to build the most important audio AI platform in the world.

What you will do

• Partner directly with rapidly growing customers across EMEA to drive adoption of the hirify.global platform.
• Administer onboarding and enablement tactics across multiple products, advising on best practices.
• Analyze product usage and performance signals to identify friction points and unblock adoption.
• Own commercial outcomes across a defined portfolio of approximately 80 accounts, measured by Gross and Net Revenue Retention.
• Identify expansion opportunities, drive renewals and upsells.
• Partner closely with Sales, Engineering, and Customer Success leadership to ensure durable revenue growth.

Requirements

• 1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
• Must speak a second European language.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying and closing cross-sell opportunities along with renewals.
• Familiarity and experience with building and deploying AI agents.
• Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs.
• Strong communication, interpersonal, problem-solving, technical, and analytical skills.

Nice to have

• Experience in the audio AI space.

Culture & Benefits

• Be part of a generational opportunity to define the trajectory of AI in an innovative culture.
• Work in high-velocity, lean autonomous teams with minimal bureaucracy.
• Opportunities to drive impact beyond your immediate role and responsibilities.
• Receive an annual discretionary stipend for professional development and social travel.
• Participate in annual company offsites (e.g., Croatia, Italy) and receive a monthly co-working stipend if not near a main hub.