Customer Success (AI)

TL;DR

Customer Success Manager (AI): Driving adoption and commercial outcomes for the hirify.global platform in the Nordics Region with an accent on advising on best practices, analyzing product usage, and identifying expansion opportunities. Focus on turning technical success into durable revenue growth by managing renewals and upsells.

Location: Remote (EMEA - Nordics region) with fluency in Swedish and English required and strong understanding of the Nordics market landscape and cultural nuances.

Company

hirify.global is a research and product company defining the frontier of audio AI, aiming to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

What you will do

• Partner directly with customers across the Nordics Region to drive adoption of the hirify.global platform.
• Administer onboarding and enablement tactics across multiple products, advising on best practices for deployment.
• Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value.
• Own commercial outcomes across a defined set of accounts, measured by Gross Revenue Retention and Net Revenue Retention.
• Identify expansion opportunities, drive renewals and upsells.
• Partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region.
• Fluent in Swedish and English.
• Familiarity and experience with building and deploying AI agents.
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Strong understanding of the Nordics market landscape and cultural nuances.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Join a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Proactive support for professional development through an annual discretionary stipend.
• Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite in a new location (e.g., Croatia, Italy).
• Monthly co-working stipend if not located near one of the main hubs.