Expansion Account Manager (AI)

TL;DR

Expansion Account Manager (AI): Managing a portfolio of scaled customers and driving adoption, retention, and expansion for an AI incident response platform with an accent on understanding technical products and educating customers on their potential value. Focus on identifying and capitalizing on upsell and cross-sell opportunities, proactively mitigating churn risks, and ensuring customers realize the full value of the platform.

Location: San Francisco, Hybrid (3 days in office per week). Requires US work authorization; visa sponsorship might be available.

Salary: $100,000 – $110,000

Company

hirify.global is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability.

What you will do

• Manage a portfolio of scaled customers, guiding them through post-sales stages to ensure they achieve their goals.
• Drive adoption and expansion using scalable, one-to-many engagement tactics.
• Identify and capitalize on upsell and cross-sell opportunities for additional features, products, or services.
• Own strategic post-sales activities by combining product expertise, strategic planning, and project management.
• Proactively identify and mitigate churn risks, working closely with the broader GTM team.

Requirements

• Proven experience managing multiple customer relationships in a Customer Success, Account Management, or similar role within a SaaS environment.
• Strong track record of driving adoption, retention, and expansion through customer-centric strategies.
• Demonstrated success in identifying upsell or cross-sell opportunities and contributing to revenue growth.
• Excellent time management, prioritization, and project management skills to handle a scaled customer portfolio effectively.
• Strong communication and interpersonal skills with a talent for building rapport and trust quickly.
• Ability to commit to 3 days in the office per week in San Francisco.
• Eligibility to work in the United States; visa sponsorship may be available for qualified candidates.

Culture & Benefits

• Market leading private medical insurance.
• Generous parental leave and annual leave/PTO allowance.
• First Friday of the month off.
• Competitive salary and equity.
• Remote working and personal development budget.
• Enhanced pension/401k.