Head of Customer Success (AI)

TL;DR

Head of Customer Success (AI): Leading and scaling the Customer Success organization, driving customer retention, satisfaction, and revenue growth by overseeing customer success and account management strategies. Focus on optimizing Net Revenue Retention (NRR), reducing churn, and executing structured expansion opportunities.

Location: Remote (US/Europe)

Company

hirify.global is an AI-powered sales platform that helps B2B companies generate more opportunities through advanced lead generation, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions.

What you will do

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
• Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
• Define and execute structured expansion strategies, working cross-functionally with Sales & Marketing.
• Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
• Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
• Leverage data insights and customer feedback to drive continuous improvement.

Requirements

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record in driving customer retention, expansion, and satisfaction at scale.
• Strong leadership skills with the ability to inspire and grow a high-performing team.
• Data-driven mindset with expertise in tracking, measuring, and acting on customer success metrics.
• Exceptional communication skills and experience working with C-level executives.
• Fluency in English is required.

Culture & Benefits

• Work in a post-Series A, Y Combinator-backed startup environment.
• Competitive Salary and Stock Options.
• Comprehensive Health Insurance.
• Annual Company Trip to a secret location.
• Commitment to creating an inclusive employee experience.