Digital Customer Success Manager (SaaS)

TL;DR

Digital Customer Success Manager (SaaS): Spearheading hirify.global's Digital Customer Journey within the DACH market by managing and growing a segment of small-mid market customers with an accent on product adoption, customer satisfaction, and retention through digital engagement. Focus on driving revenue growth and improving customer outcomes through digital, self-service experiences.

Location: Remote or hybrid working in Netherlands, France or Germany

Salary: €55,000 - €60,000 per year

Company

hirify.global is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey.

What you will do

• Establish the hirify.global Digital Customer Journey in DACH together with the team and be the voice of the customer within the company.
• Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention.
• Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way.
• Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement.
• Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth.

Requirements

• Fluency in German with strong English communication skills (company language is English).
• Customer centric mindset - think from the customers needs
• Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too.
• Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service
• A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making.
• Ability to collaborate cross-functionally to improve customer engagement processes.
• Curiosity and adaptability in learning new tools, techniques, and processes.
• Any transferable skills that you have gained in client facing roles are welcome

Culture & Benefits

• Diverse and international environment
• €1,500 annual training budget + internal learning opportunities
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 wellness days in 2026
• Work from anywhere for 4 weeks per year
• Apple MacBook and all tools you need to succeed
• €200 home office budget

Hiring process

• Intake call with our TA specialist
• Online assessment
• First interview with the hiring manager and a member of the team - to align on team fit and to learn more about your professional experience.
• Case study interview - online interview based on an assignment, which you will present in front of a small panel.