Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (SaaS): Managing a portfolio of enterprise clients to ensure value realization, retention, and growth of the AI-native employee experience platform with an accent on relationship management and commercial acumen. Focus on advising clients on platform adoption, conducting business reviews, and resolving customer issues to drive satisfaction and renewals.
Location: London, United Kingdom, hybrid work format
Company
is a leading AI-native employee experience platform provider recognized by Gartner, Forrester, and IDC, serving large enterprises globally.
What you will do
- Act as primary contact and trusted advisor for a portfolio of customers across varied sectors.
- Establish and measure critical goals and KPIs to determine customer success.
- Advise customers on leveraging the platform to meet their business requirements and increase adoption.
- Use analytics and measurement tools to identify improvement areas and implement changes.
- Conduct regular business reviews to ensure ROI and evolving platform objectives.
- Identify renewal risks and collaborate internally to ensure successful renewals.
Requirements
- Location: Must be based in or near London, United Kingdom
- 5+ years experience in Customer Success, Account, or Partnership Management roles.
- Experience managing portfolios with £2m+ ARR and large multinational organizations.
- Experience working in SaaS environments and with digital workplace platforms.
- Proficiency with customer success tools such as Planhat, Salesforce, Gong, Microsoft Office, and Miro.
- English proficiency at least B2 level; German language skills are a strong plus.
Culture & Benefits
- Hybrid work model with flexible hours supporting work-life balance.
- Generous benefits including 25 days holiday plus birthday off, life cover, pension scheme, and income protection.
- Modern office environment in London with pet-friendly policy and well-stocked kitchen.
- Commitment to sustainability with paid volunteering day and charity donation matching.
- Supportive team culture focused on results and fun.
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