Customer Success Manager

TL;DR

Customer Success Manager: Responsible for onboarding, enablement, and value realization for solutions or research sales, with an accent on customer engagement, retention, and identifying upsell/cross-sell opportunities. Focus on developing trusted customer relationships, demonstrating product ROI, and facilitating product development through customer feedback.

Location: Remote, must be based in Arizona, Idaho, New Mexico, California, or Colorado, USA.

Salary: $95,300 - $158,800

Company

hirify.global is a global information analytics company focused on progressing science, advancing healthcare, and improving performance for the benefit of humanity.

What you will do

• Manage customer relationships, becoming a trusted partner and nurturing champions.
• Drive customer satisfaction by delivering tailored value stories and demonstrating product ROI.
• Support retention and renewals, including closing new agreements with the sales team.
• Identify cross-sell and upsell opportunities by analyzing data and understanding customer needs.
• Conduct scalable customer training, demonstrations, and workshops.
• Work cross-functionally, sharing experiences and ensuring clear value proposition communication.

Requirements

• University degree or equivalent relevant experience, with a background in customer engagement and adoption.
• Publishing background with SaaS experience.
• Experience with products in the portfolio or similar products.
• Fluent in English with exceptional engagement abilities (large/small audiences, virtual/in-person).
• Comfortable working in an international matrixed organization.
• Self-starter with strong organizational, initiative, problem-solving, and project management skills.
• Fluent with technology, including troubleshooting and basic knowledge of the wider hirify.global portfolio, specifically Microsoft Product Suite.
• Able to influence at executive and end-user levels.

Culture & Benefits

• Committed to providing a fair and accessible hiring process.
• Equal opportunity employer.
• Offers country-specific benefits for well-being and happiness.