Lead Product Manager, AI Servicing

TL;DR

Lead Product Manager (AI Servicing): Building and delivering experiences for members needing therapy support services, with an accent on streamlining service delivery through automation and AI-assisted workflows. Focus on gathering user feedback and using data to continuously refine and improve effectiveness of AI driven solutions.

Location: Hybrid role based in San Francisco or New York, with an expectation to be in office 2-3 days a week.

Salary: $194,080 - $242,600

Company

hirify.global is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

What you will do

• Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience.
• Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully.
• Drive additional innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs.
• Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.
• Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions.
• Drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field
• 7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
• Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences.
• Superior ability to seek and use data to inform decision making and hypothesis formation
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities

Nice to have

• Experience working with regulated industries, in AI/ML, and having worked in a high-growth startup environment is a big plus.

Culture & Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• Up to $1,000 Professional Development Reimbursement a year.