Implementation Manager (Healthcare AI)

TL;DR

Implementation Manager (Healthcare AI): Leading the technical delivery of AI agent and copilot solutions for clients in the pharmaceutical and healthcare industries, focusing on system integrations and pilot implementations. Focus on project ownership, client engagement, and cross-functional collaboration to help clients unlock the full value of the AI platform in clinical, commercial, and operational use cases.

Location: Remote

Company

hirify.global is the first trusted voice AI platform transforming healthcare.

What you will do

• Lead client implementations and pilot programs, owning end-to-end delivery for new client integrations and solution pilots.
• Translate business use cases into detailed solution plans.
• Lead implementations for integrations with client systems including CRM, EMRs, and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
• Manage multiple concurrent client implementations using a structured delivery methodology and clear communication.
• Act as a consultative partner to clients, providing clear guidance on system capabilities, integration strategies, and best practices.
• Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

Requirements

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project manage and deliver client-facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two-week sprints
• Hands-on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem-solving skills and attention to detail.

Nice to have

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies
• Familiarity with Mulesoft, or similar integration tools
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.

Culture & Benefits

• Shape the future of healthcare automation with cutting-edge AI.
• Collaborate with a mission-driven team in a high-growth, innovative environment.
• Enjoy flexibility, autonomy, and a remote-first culture.
• Competitive salary, equity, and 401(k).
• Wellness stipend & great benefits (medical, dental, vision).
• Generous PTO & parental leave.

Hiring process

• Apply & meet our recruiting team
• Virtual Interviews to showcase your skills
• Final onsite loop to meet the team and get to know us better