Staff Mailchimp Partner Education Lead (AI)

TL;DR

Staff Mailchimp Partner Education Lead (AI): Defining, creating, and delivering a diverse portfolio of customer learning experiences for Mailchimp partners with an accent on product education workshops, learning experiences, and hosting events. Focus on transforming partner insights into strategic recommendations, using data to measure workshop effectiveness, and collaborating cross-functionally to align content with strategic priorities.

Location: Onsite in Atlanta, Georgia; Mountain View, California; or San Diego, California, USA

Salary: $159,000 - $222,500 (USD) base pay range across specified US locations

Company

hirify.global is a global financial technology platform powering prosperity for approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Develop and facilitate engaging, high-impact live and on-demand workshops for diverse audiences of Mailchimp service partners.
• Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals.
• Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development and program strategy.
• Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes.
• Collaborate with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure content is accurate and aligned with strategic priorities.
• Independently drive the delivery of learning programs to achieve the customer experience strategy.

Requirements

• 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics.
• Familiarity with next-gen learning technologies and designing AI-enabled customer experiences (simulation-based learning, gamification, micro-learnings).
• Demonstrated experience using AI tools for creating comprehensive customer-facing learning content from scratch.
• Proven ability to deliver dynamic, high-impact workshops to global technical and non-technical audiences.
• Strong proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics.
• Familiarity with the Mailchimp platform or a strong ability to learn new, complex SaaS platforms quickly.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Eligibility for a cash bonus, equity rewards, and comprehensive benefits.
• Commitment to driving ongoing fair pay for employees through regular comparisons across categories of ethnicity and gender.
• Workspaces and technology are always evolving to support collaboration, innovation, and spark creativity.